Email our bakers
/ Bakehouse care

Fresh treat support and orders

Reach our Seattle kitchen directly for modifications, dietary notes, and custom batch scheduling. Our bakers review incoming notes each weekday morning to keep dispatches moving without delay.

Direct inquiries

Send our bakers a note

Tell us about delivery timing adjustments, party box quantities, or ingredient checks. We read every message at the bakehouse counter and reply within four business hours during weekday dispatch.

Dispatch guidelines

Transit and storage answers

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Daily order cutoffs

Protective packaging

Countertop freshness

Orders placed by noon Pacific ship the next business morning. Every batch is pulled straight from morning bake sheets to ensure tender crumbs upon delivery.

Treat boxes travel inside thermal insulated wrappers with food-safe cooling pads. Pastries and cookies stay shielded against temperature shifts throughout regional carrier transit.

Keep treats sealed in their original parchment pouches at room temperature for up to five days. Warming for ten seconds restores that fresh oven softness.